FAQs

Ordering & Custom Design FAQs

How do I place an order?

You can place an order by:

Sending us a message through our website
Emailing your design details
Contacting us on social media
Visiting us in person

What information do you need for a quote?

To provide a quote, please include:

Product type
Quantity
Design or logo
Material or garment preference
Size requirements
Desired turnaround time

Can you help create a custom design?

Yes. We can assist with custom designs, layout adjustments, and personalization. You will receive up to 3 complimentary mockups for approval. If additional mockups are needed, a deposit will be required.

Turnaround Times & Rush Orders

How long does an order take?

Turnaround times vary depending on order size, product availability, and customization requirements. Most standard orders are completed within 10-14 business days.

Do you offer rush orders?

Rush orders may be available depending on our production schedule. Additional rush fees will apply.

Will I be notified when my order is ready?

Yes. We will contact you when your order is complete and ready for pickup or shipment.

Returns & Cancellations

Do you accept returns on custom items?

Because custom products are personalized, returns are generally not accepted unless there is a design error on our part.

What if there is an issue with my order?

Please contact us within 24 hours after receiving your order so we can make it right.

Can I cancel my order?

Orders may only be canceled before production begins. Please contact us for a cancellation request.

Contact Us
Still have questions?

Phone: 337.351.0182
Email: [email protected]